Let's Talk
About Your Build.

How to Get Started

Whether you're looking for a quick quote on a set of headers, want to discuss a full build coating package, or just have a question about which coating makes sense for your project — we're here to help. You don't need to have everything figured out before reaching out. A lot of the best conversations we have start with someone saying "I'm not sure what I need, can you help me figure it out?" That's exactly what we're here for.

The fastest way to get a response is to fill out the contact form on this page or give us a call during business hours. We aim to respond to all inquiries within 24 hours, and in most cases, you'll hear back from us much sooner than that. If your question is technical — like whether a specific material can be coated or what temperature range your application needs to handle — our technicians will handle it directly so you get an accurate answer from someone who actually knows the material.

What to Include in Your Inquiry

To help us give you the most accurate quote and fastest response, try to include a few key details when you reach out. First, photos of your parts are incredibly helpful — a couple of clear shots from different angles tell us more than paragraphs of description. Second, let us know what service you're interested in (ceramic, powder, XR2, or a combination). Third, tell us about your timeline — if you're on a tight schedule, we need to know that upfront so we can plan accordingly.

We also appreciate knowing the material and approximate dimensions of your parts, though if you're not sure about those details, don't worry — we can usually figure it out from the photos and your description of the application. The goal is just to give us enough information to point you in the right direction without playing twenty questions back and forth.

Business Hours & Location

Our facility is open Monday through Friday, 8:00 AM to 5:00 PM local time. These are our standard business hours for receiving drop-offs, pickups, phone calls, and in-person consultations. We're occasionally open on Saturdays for scheduled pickups or urgent project discussions, but that requires advance notice — so if you need weekend access, reach out during the week to coordinate.

For walk-in visits, we recommend calling ahead so we can make sure the right person is available to talk with you. We don't mind unannounced visits when we can accommodate them, but coating facilities aren't exactly casual environments — there's equipment running, materials curing, and safety protocols in place. A quick heads-up lets us give you our full attention.

Shipping Parts to LO-KO

If you're not local, shipping your parts to us is straightforward and something we do every day. We accept shipments through FedEx, UPS, and USPS. When sending parts, make sure each piece is individually wrapped in bubble wrap or foam to prevent transit damage. Include a printed copy of your email confirmation or quote reference inside the box so we can match your parts to your account as soon as they arrive.

We'll send you a confirmation email as soon as your shipment is received and inspected. From there, we'll confirm the scope of work, finalize the quote if any adjustments are needed, and give you a firm completion date. Once your parts are finished, we'll notify you with tracking information for the return shipment or let you know they're ready for pickup.

Emergency & Rush Requests

We know that sometimes things don't go according to plan. If you're dealing with a deadline that's suddenly moved up or a race event that got rescheduled, let us know. We offer rush service for qualifying projects, and while it's not always possible to accommodate every timeline, we'll always be honest about what we can realistically do. No false promises, no fake timelines — just a straight answer so you can plan accordingly.