Terms, Warranty & Liability Information
General Disclaimer
By using the LO-KO Performance Coatings website and engaging our coating services, you agree to the terms outlined on this page. We've written this in plain English because we don't believe in hiding behind legal jargon. If something doesn't make sense to you, reach out and we'll clarify it — that's how we operate. These terms apply to all services we provide, including ceramic exhaust coatings, powder coating, and XR2 piston coatings, as well as any consultations, quotes, or communications related to our work.
The information provided on this website, including product descriptions, performance claims, and technical specifications, is intended for general informational purposes. While we make every effort to ensure accuracy, coating performance can vary based on application conditions, material composition, environmental factors, and usage patterns. We don't guarantee specific horsepower gains, temperature reductions, or longevity periods because those outcomes depend on variables outside our control once the parts leave our facility.
Service Performance Disclaimer
Our coating services are designed to improve thermal management, durability, and aesthetic quality of your components. However, we cannot guarantee that our coatings will prevent all forms of wear, damage, or performance loss under every possible condition. Ceramic coatings provide thermal barrier properties but are not fireproof. Powder coatings offer excellent surface protection but can be damaged by extreme impact or chemical exposure. XR2 coatings reduce heat transfer but do not eliminate the need for proper engine tuning and maintenance.
Performance improvements mentioned in our marketing materials or website content are based on typical results observed across our customer base. Individual results will vary depending on your specific engine configuration, operating environment, driving style, and maintenance practices. We strongly recommend consulting with a qualified engine builder or mechanic before making performance modifications based solely on coating application.
Warranty Terms & Limitations
LO-KO Performance Coatings provides limited warranties on our coating applications as follows: ceramic coatings are covered for 3 years against peeling, flaking, or adhesion failure under normal use conditions. Powder coatings carry a 2-year warranty against chipping, fading, or peeling when used as intended. XR2 piston coatings are warranted for 1 year against coating degradation or failure due to application defects.
These warranties cover defects in our application process only. They do not cover damage resulting from improper installation, physical impact, chemical exposure beyond normal operating conditions, racing or competitive use beyond specified limits, neglect, or modifications made to the coated part after it leaves our facility. The warranty is void if the customer attempts to remove, modify, or recoat the part themselves or through a third party without our authorization. Warranty claims must be submitted in writing with photographs and supporting documentation within 30 days of the defect being discovered.
Liability Limitations
LO-KO Performance Coatings shall not be held liable for any indirect, incidental, special, or consequential damages arising from the use of our coating services. This includes but is not limited to engine damage, vehicle performance issues, race results, personal injury, property damage, or loss of use. Our total liability for any claim related to our services shall not exceed the total amount paid by the customer for the specific coating service in question.
Customers are responsible for ensuring their parts are suitable for the intended application and coating type. We provide recommendations based on our experience, but the final decision on coating selection and part usage rests with the customer. We encourage customers to research, ask questions, and seek professional advice when uncertain about any aspect of their project. By proceeding with a coating order, the customer acknowledges and accepts these limitations.
Customer Responsibilities
When you send parts to LO-KO for coating, you confirm that the parts are legally owned by you and do not contain hazardous materials that could pose a risk to our staff or facility. You are responsible for accurately describing your parts, their condition, and their intended use when requesting a quote. Misrepresentation of part condition, material type, or intended application may void our warranty and could result in additional charges for corrective work.
After receiving coated parts from us, it is your responsibility to properly install them according to manufacturer specifications and industry best practices. We are not responsible for installation errors, improper torque specifications, incorrect clearances, or any damage caused by improper handling during the installation process. If you're unsure about proper installation procedures, we strongly recommend having a qualified professional handle the installation.
Website & Content Disclaimer
All content on the lo-ko.com website, including text, images, videos, and technical data, is the property of LO-KO Performance Coatings unless otherwise noted. You may not reproduce, distribute, or use our content for commercial purposes without explicit written permission. Product images and descriptions may vary slightly from actual results due to lighting, screen calibration, and individual application differences. We reserve the right to update our services, pricing, and terms at any time without prior notice.
Testimonials and customer reviews featured on our website represent individual experiences and opinions. They are not guarantees of specific results or service quality. While we strive to maintain the highest standards across every project, individual results may vary. Third-party links on our website are provided for convenience only, and we are not responsible for the content, accuracy, or practices of external websites.
Changes to This Disclaimer
We may update this disclaimer and our terms of service from time to time to reflect changes in our business practices, legal requirements, or service offerings. Any updates will be posted on this page with a revised effective date. Your continued use of our services after such updates constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about our current policies.
If you have any questions about this disclaimer or need clarification on any specific term, please contact us directly. We're happy to explain anything that isn't clear. Our goal is to maintain a transparent, honest relationship with every customer, and that starts with clear communication about what we do and how we stand behind our work.
